Skip to main content

Get support

At Matthew’s House we can offer you practical support, advice, community and more. here is how we can help.

Immediate support available to you

If you feel in immediate danger or know someone who is please call the emergency services on 999 now! Below is a list of organisations who can offer you immediate support.

Shout Text Line

Shout text line provides free, 24/7 support via text message. We’re here for everything: anxiety, depression, suicide, school.

Text ‘Shout’ to 85258


To talk about anything that is upsetting you, you can contact Samaritans 24 hours a day, 365 days a year. You can call 116 123 (free from any phone) or visit some branches in person. You can also call the Samaritans Welsh Language Line on 0800 164 0123 (7pm-11pm every day).

Speak to someone right now

Live Fear Free helpline

If you, a family member, a friend or someone you are concerned about has experienced domestic abuse or sexual violence, you can contact the live Fear Free Helpline 24 hours a day 7 days a week, for free advice and support or to talk throug hyour options. Get in touch with Live Fear Free advisors free of charge by phone, online chat, text or email. 0808 80 10 800

Call: 0808 80 10 800

Text: 07860077333


Speak to someone right now

Bawso helpline

Bawso is committed to providing advice, services and support to black minority ethnic communities and individuals in Wales who are affected by abuse, violence and exploitation. BAWSO also supports refugee individuals and families who have fled violence and abuse and have moved to settle free from harm, in Wales. This numbers is our 24/7 Support helpline.

Call: 0800 7318147


Speak to someone right now

Fire and Rescue Service Station Safe Havens

All 47 Fire and Rescue Service stations in mid and West Wales are operating as ‘Safe Havens’, providing help and support to anyone who feels vulnerable and is in imminent danger. Safe Havens can be accessed 24 hours a day. If crews are out call 999 and we will come to you. Always open and here to help.

FInd a safe haven

South Wales Victim Focus

Need help after crime? Independent. Free. Confidential. There are numerous ways to contact us at victim support. Our Support Line is 24/7. We also have Live chat available 24/7 which can be found on our website

Speak to someone right now

How Matthew's House can help

Matthew’s House operates through expressions of hope. We currently have a pay-as-you-feel waste food cafe called Matt’s Cafe and provide dignity packs filled with essential hygiene products as part of The Homeless Period Swansea. Both can be accessed on site through our opening times or by messaging our contact number. We have shower and laundry facilities in the building that are available through a referral system.

Matthew’s House exists to provide a warm and welcoming building in the heart of Swansea, with the expressed intention of being accessible for the homeless and most vulnerable. We aim for it to have the feel of a home where hospitality is experienced by all who enter the doors, regardless of their background, beliefs or circumstances.

Cooked Meal Support

One of our Expressions Matt’s Cafe offers food on a pay as you feel basis. You don’t need a referral or booking to join us. Everyone is welcome and we run the cafe with table service and you are welcome to make a donation if you feel you can, otherwise we just want to feed you.

Matt's Cafe
Fishcake with peas and quinoa

Warm spaces/Cost of living support

We have a warm and welcoming cafe. We run on a pay-as-you-fell basis but donations are not necessary. We have charger points and warm drinks available and run three days a week. We also run other expressions of hope for those needing support in Swansea.


Training and learning

Matthew’s House is volunteer led and run and we offer volunteer opportunities within our teams of Hospitality and other projects. If you want to be part of something special, grow confidence and find purpose with some special people then we encourage you to volunteer with us. Our volunteers are supported with onsite and additional training of various kinds.

Period Poverty

The Homeless Period Swansea supplies dignity packs of essential hygiene items to women and men who need them, including sanitary products, dental care and underwear. These can be collected on Tuesday 11:30am – 1:45pm or requested by email to

The Homeless Period

Personal Hygiene

We have lovely homely shower and laundry facilities at Matthew’s House available on Mondays and Tuesday during our opening times. They are referral only so we can ensure people using them are being supported. To find out about the referral process pop in to us or email

Matt's ShowersMatt's Laundry

Loneliness & Isolation

Matthew’s House is volunteer run and led and we offer volunteer opportunities within our teams of hospitality and our other projects. This is a great way to meet new people, grow in purpose and routine. We encourage you to apply to volunteer with our volunteer family!

Advocacy and Advice

Matt’s Buddies are trained volunteers offering friendly advocacy and support to anyone who needs support from Matthew’s House. Our Buddies will do their best to signpost individuals to organisations and “friends” who offer specialist support with challenges.

Matt's Buddies

Matthew’s House Expressions opening times

19:00 - 20:45
11:30 - 13.45
11:30 - 13.45
What 3 Words: chins.upset.lofts

Matthew’s House office opening times

19:00 - 20:45
08:00 - 16:00
08:00 - 16:00
09:15 - 14.45
08:00 - 16:00
08:00 - 16:00
Find us here: Matthew’s House, 82 High Street, Swansea, SA1 1LW