Thank You Millions, Your Kindness is Inspirational

By Stories

During the first lockdown in March 2020, we received lots of messages on social media from people asking for help. One message we received was blank, which was quite unusual. Rather than ignore it, we followed it up to say we were here if they needed anything. Two days later we had a desperate response from a woman. She had lost her job and as a family they were stuck with university fees to pay but all funding had been cancelled. She asked if we could support her, and she would pay us back. We made it very clear that we wanted nothing in return and arranged a food parcel to be delivered that same day. The response we got was as follows:

“Thank you, millions. A lovely gentleman appeared at our front door with a smile and provisions. It is appreciated big time. Your kindness is inspirational. From my heart, thank you. Stay safe lovely people”.

The last 10 months have been so hard for so many. What we know for sure, is that everyone has been affected in some way. Messages like this make this a reality. This is why Matthew’s House has always and will always be a home for anyone who needs it. You never know when you might need a little hope.

Three Special Thank yous

By Matt's Cafe, Stories

On one of our first days serving a takeaway in August 2020, three chaps came over who are homeless and have been staying in B&B’s throughout lockdown with no luck of getting permanent accommodation. The first thing they said to us was “Thank you”.  In their own words they could not have survived without us during this period – the daily meals were a lifesaver for them. They described their experience of living in a single room with just a toilet and shower, that you can’t cook or store food, so everything is more expensive and generally difficult to manage. They were incredibly grateful to the Swansea Together network and that they could still get a food parcel daily even now in takeaway form. Three people and three thanks yous made our day! 

Swansea Together

By Stories

This is a story about one of our Guests at Matthews House, that they have written and permitted us to share

Swansea Together means, for me, supporting the local community in all ways, from picking up litter as you go, to supporting your local traders and Matt’s House for the wonderful work they’ve been doing. How lucky are we to have such creative, caring and enterprising young people who’ve picked up the slack and kept running. Read More

Grateful Guest returns to help out

By Stories

One of our guests who frequented the café whilst sleeping rough in Swansea. He came in for food, warmth and company.

He now has a flat of his own and a part-time job. He is so grateful for the support he received at Matt’s Café that he now calls in every day towards the end of the service to help mop the floors and prepare for closing time.

Help for Rough Sleeper who’s tent burnt down

By Stories

A guest came in one Sunday night. He was asking for help because he had been sleeping rough in Neath and his tent got burnt down. He was picked up by police and dropped here to receive help. He had a full time job and was unable to access services during the day out of fear of missing work. As it was a Sunday night we were limited in what we could do; temperatures outside were dropping to -4 that night and we were really concerned for him. We kitted him out with a sleeping bag, tent, thick coat and bag. He had a hot meal, charged his phone and stayed all evening until we closed. We took his number and promised we would get more information for him the following day. We also advised him of where he could sleep in the city centre and that the rough sleeper intervention team would be out in the morning.

We emailed the local authority immediately with his situation in the hope that they would reply first thing in the morning; and they did. The good news was that he was registered in Neath and they were able to contact the correct people to support him. We haven’t seen this man since but we are just glad we were open and available for a short while in his time of need.

Saving Lives

By Stories

A couple of weeks ago, a guest came in on a Tuesday afternoon towards the end of the service.

He was so thankful that the café was still open, as he told the volunteers that he hadn’t eaten since the previous Friday. He was well fed and watered before he left.

This Tuesday that guest returned. He only had a cup of tea but he told one of the volunteers who had given him food on his previous visit: “Thanks for that. You probably saved my life that day!